Tuesday, January 25, 2005

Competency interview guide

Competencies are: any attitude, skill, behaviour, motive or other personal characteristic that are essential to perform a job, or more importantly, differentiate superior performers from solid performers


Core Competencies

1. Adaptability: willingness and ability to effectively work in, and adapt to change

*Tell me about a time when you changed your priorities to meet other's expections
*Describe a time when you altered your own behaviour to fit the situation
*Tell me about a time when you had to change your point of view or plans to take into account new information or changing priorities

2. Client Focus: understanding and meeting or exceeding client needs

*Tell me about a time when you had to deal with a client/stakesholder service issue

3. Communication: clearly conveying and receiving messages

*Describe a situation you were involved in that required a multi-dimensional communication startegy
*Give an example of a difficult or sensitive situation that required extensive communication

4. Problem Solving and Judgemnet: ability to assess opinions and implications, in order to identify a solution

5. Results Orientation: knowing what results are important, and focusing resources to achieve tehm

6. Teamwork: working cooperatively and productively with others to achieve results

7. Impact and influence: persuading, convincing or influencing

8. Innovation: taking risks, adapting quickly to change, and leading the change process

9. Leadership: positively influencing people and events

*Tell me about a time when you had to lead a group to achieve an objective
*Describe a situation where you inspired others to meet a common goal

10. Relationship Building: developing and maintaining win/win relationships and parterships

11. Resource Management: Effectively managing internal/external resources to achieve goals

12. Self-Management: Managing and continually improving own performance

13. Strategic Thinking: taking a broad scale, long term view, assessing options and implications


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